Reference

What You Need to Know About Your Account and Our Terms

Using ratu101 means your activity is covered by the terms on this page — from how we handle your account data to how disputes are approached.

Jurisdiction-Dependent AccessAccount Data PolicyDANA · OVO · GoPay Wallet TermsUser Rights and RequestsPolicy Contact Available
ratu101 What You Need to Know About Your Account and Our Terms
DATA AND SECURITY

How We Protect Your Account and Handle Your Data

We use SSL encryption across the ratu101 domain, which means data moving between your device and our servers — including your login credentials and payment details — is encrypted in transit. Wallet information for DANA, OVO, and GoPay is stored at the transaction-reference level, not as raw account credentials, so our team sees confirmation IDs rather than your full wallet login.

Data Retention

We keep account and transaction records for the period required by our operating obligations. You can request a summary of what we hold on your account by contacting support through the Help Centre.

Cookie Policy

Cookies on ratu101 track session state and basic browsing behaviour to keep your lobby preferences saved. You can adjust cookie permissions through your browser settings at any time without affecting your account balance.

Account Security

Your account uses a verified mobile number for OTP login confirmation. If you suspect unauthorised access, use the account-lock option in Settings immediately and follow up with our support chat to initiate a security review.

Policy Change Notices

When our legal terms change, we update the page at ratu101/legal/ and note the revision date at the top. We aim to notify active accounts by in-platform message before major changes take effect.

CONTACT AND QUERIES

Reach Us for Legal and Policy Questions

Live Chat Support Open the chat icon from any page on ratu101 to reach our support team. Use this for account questions, wallet verification, or policy clarifications about your specific account.
Email Policy Team For formal legal requests — data access, account closure, or dispute notices — email us directly. We respond to policy emails within the timeframe stated in our current service terms.
Account Help Centre The Help section inside your account dashboard covers common legal queries: how to request your data, how to update account details, and what happens when a withdrawal is disputed.

Common Questions About Our Terms and Your Rights

If your question is not covered below, our support team is reachable through the chat option on ratu101.

Access depends on local law and eligible regions. It is your responsibility to confirm that using an online gaming platform is lawful in your location before opening or continuing to use an account.

Submit a data request through the Help Centre inside your account dashboard. We will respond with the account and transaction records associated with your registered profile within our standard processing window.

Transaction records tied to your deposits via DANA, OVO, or GoPay are retained for the period required by our operating obligations, even after account closure. You can request a copy before closing.

Yes. Raise a dispute through the account Help Centre or via email to our policy team. Include the transaction reference shown in your account history so the review team can locate the record quickly.

Use the account-lock option in your Settings page immediately, then contact support via live chat on ratu101. Our team will initiate a security review and confirm next steps with you directly.

We post the updated version at ratu101/legal/ with a revision date. Active accounts also receive an in-platform notification when material changes are made, so check your account messages regularly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.