Reference

How ratu101 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your wallet connected, your sessions secure, and your account running.

Account & wallet dataDANA, OVO, GoPay transaction recordsDevice & session activityYour rights to access and update

Explore the Lobby Read FAQ

What We Collect and Why We Use It

ratu101 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through DANA, OVO, or GoPay, we record the transaction reference and amount to verify the transfer and apply it to your account balance — we do not

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store your full e-wallet PIN or password. We also gather device identifiers, IP addresses, and session timestamps to detect unusual login activity and keep your account from being accessed without your knowledge. Cookies and similar tools on our site track which pages you visit so we
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can improve how the lobby loads on your device. We may share limited data with payment processors and identity verification partners where required to complete a transaction or comply with applicable law in eligible regions. We do not sell your personal data to third parties for
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marketing. Data is retained for as long as your account is active and for a period afterward as required by the applicable legal framework in your region. You can request a summary of the data we hold or ask us to correct inaccurate details at any
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time through our support channels.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Security, Cookies, Retention and Your Rights

We apply encryption to account credentials and payment references at rest and in transit. Session tokens expire after a period of inactivity, and any new login from an unrecognised device triggers an OTP verification step sent to your registered contact. Your data is not used beyond what is needed to run your account, process payments, and comply with applicable law in supported regions.

Data Encryption

Account passwords and payment references are encrypted in storage. We do not hold your DANA, OVO, or GoPay PIN — only the transaction reference we receive after a transfer clears.

Cookie Use

Cookies track session state, remember your lobby preferences, and help us understand which pages load slowly on mobile. You can adjust cookie permissions in your browser settings at any time.

Data Retention

We keep your account data while your account is active. After closure, records are retained only as long as the applicable legal framework in your region requires, then deleted or anonymised.

Your Access Rights

You can request a copy of the personal data we hold, ask us to correct errors, or raise a concern about how your data is used — all handled through the support channels listed on this page.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you want to review, correct, or remove data we hold about you, our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or via our Telegram support handle. We aim to respond to all data-related requests within a reasonable time frame, and we will confirm receipt of your query once it is logged.

Live Chat Open the chat widget from your account dashboard. Our team handles data queries, wallet verification issues, and account access questions from there.

Email Support Send your privacy request to the support email address shown in your account settings. Include your registered account username so we can locate your data quickly.

Telegram Find our official Telegram support handle in the Help section of your account. Useful for quick follow-ups on data access or correction requests already submitted.

Common Questions About Your Data and Privacy

Here are the questions we hear most often about how ratu101 collects, stores, and handles your personal information. If your question is not covered below, reach us through live chat or the support email in your account settings.

We collect your name, email or phone number, and account credentials at registration. Payment activity via DANA, OVO, or GoPay generates transaction references that we store to verify deposits and withdrawals.

No. We receive only the transaction reference after a payment clears through the e-wallet gateway. Your PIN stays within the DANA, OVO, or GoPay app and is never transmitted to or stored by us.

Yes. Contact our support team via live chat or the email address in your account settings and request a data summary. We will confirm receipt and respond within a reasonable time frame.

Submit a correction or deletion request through live chat or support email. Include your registered username. We assess each request against applicable legal retention obligations before confirming the outcome.

We share limited data only with payment processors and verification partners to complete transactions. We do not sell your data to third parties for advertising or marketing purposes.

After account closure, we retain records for the period required by the applicable legal framework in your region. Once that period ends, data is deleted or anonymised per our internal retention schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appratu101 App InfoOVO Verify Steps

How ratu101 Handles Your Personal Information

Security, Cookies, Retention and Your Rights

Contact Us About Your Privacy Rights

Common Questions About Your Data and Privacy

01 What personal data does ratu101 collect when I open an account?

02 Does ratu101 store my DANA, OVO, or GoPay PIN?

03 Can I see the data ratu101 holds about my account?

04 How do I ask ratu101 to correct or delete my personal data?

05 Does ratu101 share my information with third parties?

06 How long does ratu101 keep my data after I close my account?

Privacy Policy

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