Reference

What You Agree To When You Use ratu101

These terms set out the rules that apply to your ratu101 account — from how you open it, to how deposits via DANA, OVO, and GoPay are handled, to how disputes are raised.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyDispute process
ratu101 What You Agree To When You Use ratu101
CONTACT CHANNELS

Reach Us About Any Terms Question

If any part of these terms is unclear, or if you need to raise a concern about your account, wallet verification, or a transaction, our support team is here to help. Use the channels below to get a direct response from us.

Team online

Live Chat

Open the live chat widget from any page on ratu101. It connects you directly to a support agent who can address account and terms queries.

Email Support

Send your question or dispute details to our support email. Include your registered wallet name — DANA, OVO, or GoPay — for faster account lookup.

Help Centre

The help centre on ratu101 covers common terms questions including wallet eligibility, account suspension steps, and how to request a formal review.

HOW WE OPERATE

Data Handling, Security and Your Account Rights

Your account data is stored securely and used only to operate your ratu101 session — transaction records, wallet details, and login history. We do not share your personal data with third parties outside of what is required to process payments through DANA, OVO, or GoPay. You have the right to request a copy of your data or ask for corrections at any time by contacting support.

Account Security Login is protected by OTP verification sent to your registered number. We recommend never sharing your OTP with anyone, including support staff.
Data Retention We retain account and transaction records for as long as your account is active. Closed accounts are retained for the period required under applicable regulations.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. No advertising cookies are set without consent.
Requesting Changes To update your registered wallet from OVO to GoPay, or to request account data corrections, contact support via live chat or email with your account ID ready.

Common Questions About These Terms

The questions below cover what we get asked most when it comes to account rules, wallet conditions, and what happens if something goes wrong. If your question is not here, live chat is the quickest path to an answer.

No. Deposits must come from a wallet registered in your own name. Third-party wallet deposits are flagged during verification and may result in the funds being held or returned.

Depending on the nature of the breach, we may suspend your account, withhold pending withdrawals pending review, or close your account permanently. You will be notified by email.

Contact support via live chat or email within the dispute window shown on your transaction record. Include your transaction ID and the wallet — GoPay, OVO, or DANA — used for that transaction.

We may update these terms at any time. We aim to notify you via your registered email before material changes take effect. Continuing to use your account after that counts as acceptance.

Submit a closure request through live chat or support email. Pending withdrawals will be processed to your registered wallet before the account is deactivated.

The same terms apply across all supported regions, including players in Makassar. Access to the platform depends on local law and is available only where local regulations permit it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.